Stock Condition Survey
Updated: 26 Feb 2017
From August 2014 we are carrying out a survey of our properties across Northern Ireland.
Information from the survey will be used to inform us what needs to be done to maintain our properties in the future. DSD will also use the information to forecast the future investment requirements.
We would greatly appreciate the help of residents with the survey and we would assure them that the surveyors will not interfere with their property and inconvenience will be minimal.
Questions you may have about the survey
Why are you doing this survey?
It is good practice throughout the UK for landlords to regularly inspect their properties in order to plan ahead for maintenance and repairs. It is five years since the last survey was done. The Department for Social Development will also use the information to forecast the future investment requirements for all Housing Executive homes across Northern Ireland.
What does the survey involve?
The surveyors will visually inspect the inside and outside of your home to determine its condition and what maintenance might be required in the future. The surveyors will not move your furniture or possessions.
Do I need to do anything to prepare for the survey?
No, the surveyors will work around you and your family and the survey is designed to minimise any disruption caused.
What is it going to be used for?
The information produced from the survey will be used by both the Housing Executive and the Department for Social Development. The Housing Executive will use the information to inform what we need to do to maintain your home now and in the years ahead. The Department for Social Development will also use the information to forecast the future investment requirements for all Housing Executive homes across Northern Ireland.
When will I get any work that is identified through the survey carried out?
The Housing Executive will use the information from the survey to tell us where we need to invest, what work we need to do and how much this will cost. We will then identify the priorities for our maintenance programmes over the next couple of years. Where work is planned for your home we will consult with you in the normal way. The Department for Social Development will also use the information to forecast the future investment requirements for all Housing Executive homes across Northern Ireland in the longer term.
Who are Savills?
Savills is an international firm of property consultants which specialises in property survey services in the social housing sector. They have a local base in Belfast employing local staff.
Who are Curtins?
Curtins is a specialist engineering firm employed by Savills to help inspect and assess the condition of our tower blocks.
Why are you not using a local contractor?
Savills were successful as part of a competitive tender process which was conducted in accordance with European procurement legislation.
How will properties be selected for survey?
The surveyors from Savills will use a random sample of homes which will be impartial and include all types of properties across Northern Ireland.
Do I have to take part in the survey?
Taking part in the survey is voluntary, but your participation will help us to plan ahead for maintenance and repairs.
What notice will I be given if my house is selected for survey?
If your property has been selected for survey Savills, the company carrying out the survey, will write to you at least 7 days prior to arriving in your area.
How long would a survey on my home take?
The length of time required to survey will depend on the size of your home. On average a small property will take less than an hour and a large property may take up to one hour twenty minutes.
How will I hear about the results of the survey?
At this stage it is anticipated that the overall findings will be made available on the Housing Executive website. Results for individual properties will not be available.
Do I have to be in my house while the survey is taking place?
We would recommend that you or a family member is present when the survey is taking place. You should ensure the surveyor has access to all areas of your home.
How long will the entire survey take?
We anticipate surveys on all properties should be completed by the end of this year with a possibility that some may run into 2015.
Will the surveyor need access to the attic/drains etc?
The surveyor will need access to all areas of your house during the survey.
Will the surveyors cause any damage to my home?
The surveyors will not interfere with your property. There should be minimal disruption and inconvenience. They should not cause any damage to your home.
What should I do in the event the surveyor causes damage to my home?
You should immediately bring it to the attention of the surveyor and ask them to notify their employer. If any damage is caused to the fabric of your property you should contact your Housing Executive local office. In the event that your personal possessions are damaged you should notify your insurance provider.
Will anyone else know my house is being surveyed?
No, in accordance with data protection legislation all information relating to the survey will be anonymous and confidential.
Will the information gathered affect the benefits I receive?
There is no link between this survey and the benefits you receive. However, if a surveyor observes something in your home which does not comply with your conditions of tenancy, the surveyor will be obliged to report this to the Housing Executive. The surveyor will also contact the Housing Executive if there is an urgent or emergency repair required, if this has not already been reported.
Who should I contact if I have a complaint relating to the survey?
You should follow the normal Housing Executive complaints procedure. We want to sort out problems quickly and locally. If you have a problem, please phone, e-mail or write to your local office where staff will try to help. Your local office staff will try to settle your complaint straight away. Alternatively you can make a complaint using our online form.
If my house is surveyed is it more likely to be transferred to another landlord?
No, no decision has been made around the future of social housing. The purpose of the survey is to allow the Housing Executive to plan ahead across all its properties for maintenance and repair purposes. The Department for Social Development will also use the information to forecast the future investment requirements for all Housing Executive homes across Northern Ireland.
Who do I contact about the survey to get more information?
Initially, if you need more general information on the survey you should contact your local Housing Executive office Tel 03448 920 900.
Savills will write to you if your home is to be surveyed.