Supporting People news
Updated: 21 Sep 2017
Quality Assessment Framework (QAF)
As part of our business improvement project, we carried out a questionnaire survey to obtain providers’ views on the way we currently assess service quality. We’d like to take the opportunity to thank all providers who took the time to respond to the survey. The analysis is now complete and the report of the findings is available at the link below.
We will use your feedback to inform our own internal review of the quality assessment process. As a next step we are planning to carry out some testing of possible changes. If you would be interested in helping with this, please contact Supporting.People@NIHE.GOV.UK
The Department for Communities' review of Supporting People included a recommendation to develop a revised approach to outcomes measurement. To take this forward, Supporting People asked for expressions of interest from Providers to participate in an outcomes pilot.
A number of Providers expressed an interest and 10 were selected. These reflect the wide range of client groups, service types, organisation size and locality of supported housing provider organisations. The pilot commenced at the start of October 2016 and will run to the end in March 2017.
Details of the participating providers, the timelines and phases of the pilot and the outcome indicators are available through the links below:
- Contact list ( 178 KB)
- Draft terms of reference & suggested evaluation criteria ( 416 KB)
- Northern Ireland outcomes ( 199 KB)
- Outcome measurement reporting timetable ( 366 KB)
Following the pilot completion, details of the main findings can be found via;
Staff Contact Details
Please see our staff list with Direct Dial telephone numbers and emails; Staff Contact list. ( 17 KB)
Supporting People information update
Anne Sweeney and Louise Clarke provided updates on the implementation of the DfC review of Supporting People, at the recent NIFHA Care and Support Conference.
You can also view the latest Supporting People Briefing July 2016 ( 214 KB)
You can also view the latest Supporting People information update ( 278 KB)
Supporting tenancies for people from ethnic minority backgrounds (STEM)
STEM is a Floating Support service which will provide support and assistance to people whose tenancy may be at risk due to harassment or intimidation because of their ethnicity.
It is one of NIACRO’s Assisting People and Communities (APAC) services, which help people deal with the difficulties they are experiencing in the community and supports people to maintain their tenancy. STEM is funded by Supporting People through the Northern Ireland Housing Executive.
To learn more about STEM read our:
Latest edition of Spotlight magazine out now
DSD Supporting People guidance
The Department for Social Development completed its evaluation of the Housing Executive administration of the Supporting People fund in 2010 and one of the recommendations was for the Department to develop detailed guidance on the terms and conditions of eligible/ineligible costs for Supporting People Grant including guidance on restricted reserves.
This is now available to download.
- Download the Department for Social Development’s guidance in relation to Supporting People. ( 309 KB)
This guidance is effective immediately and replaces DSD Supporting People guidance issued in 2003.
Information for Service Users
Information for people who use Supporting People services is now available in the following languages:
- English ( 1516 KB)
- Arabic (Syrian) ( 220 KB)
- Mandarin ( 152 KB)
- Hungarian ( 1532 KB)
- Lithuanian ( 1542 KB)
- Persian (Iran) Farsi ( 2173 KB)
- Portuguese ( 73 KB)
- Polish ( 1554 KB)
- Romanian ( 1531 KB)
- Slovak ( 70 KB)
- Somalia ( 1519 KB)
Following on from our first SP update, we would like to thank those organisations who have informed Supporting People about their upcoming events and would ask all organisations to advise us of any future events.
Please note: In line with SP funding agreements, all providers should be using the SP logo in publicity materials, including reports and job advertisements to ensure appropriate recognition of the SP programme.