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Tenants urged to allow annual safety check of gas boilers

Published: Tue, 20 Dec 2016
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Annual safety check on our tenants' gas boilers
A plumber fixing a boiler
We are calling on tenants to ensure they allow contractors access to complete their annual safety check of gas boilers
If they do not, they are in danger of having their supply cut off.
As a landlord, we have a legal obligation to carry out an annual gas safety check.  Gas safety in the home is paramount and failure to allow this service will result in gas capping, a disconnection of the service.  Tenants may also face a charge for reconnection.  While this is a last resort it will be carried out if required.  
In 2016, we recorded 632 no access cases across Northern Ireland. The majority of those have now been resolved.
We aim to be as flexible as possible and households will initially receive a letter informing them of a date for the service check, which they can change if it is unsuitable.
If there is no response, the tenant will be issued with a ‘no access’ card, which informs them of the need to make contact with the contractor and warns that the gas supply will be cut off if they do not comply.
This will be followed up with a hand delivered letter, again requesting contact is made within seven days.
If, at that stage, there is still no response the supply will be disconnected until the required safety checks are carried out. Tenants will be issued with a notice informing them they must make contact with us in order to get the supply reconnected.
Any tenant who has a question or query about gas in their home can contact us on 03448 920 901.  If you smell gas in or near your home please phone the 24-hour gas emergency service on 0800 002 001.