If you are deaf or hard of hearing, you can get in touch with us using online British (BSL) and Irish Sign Language (ISL) interpretation.
You can contact us to: discuss your tenancy; access advice and support on your housing situation; report a repair; receive grants assistance and more.
SignLive is a free service that will connect your call to a qualified online BSL or ISL interpreter. The interpreter will relay the conversation between you and a member of staff.
Why use SignLive?
If you‘re deaf or hard of hearing, the SignLive interpretation service allows you to connect with us and talk securely through a BSL or ISL interpreter.
How it works?
British Sign Language Users
You can download the SignLive app on your mobile phone or tablet. Alternatively, you can use SignLive on your computer by visiting www.signlive.co.uk/login
You can login using Facebook, Google, or your email address.
Once logged in, you can contact the Housing Executive for free, through the Community Directory by tapping on Housing Executive and then ‘Call’.
The service is available 24 hours a day, 365 days a year.
Irish Sign Language Users
You can use SignLive on your computer by visiting: www.signlive.co.uk/nihe
All you have to do is fill out the form with your details, including your name, email, phone number, and date and time for the call.
An interpreter will be arranged and Zoom meeting details will be emailed to you and the interpreter.
The service is available Monday to Friday from 9am to 5pm. Calls must be pre-booked a minimum of 4 hours in advance.
As a result, we do not recommend using the service in the case of an emergency.
What if I'm having trouble with my account?
You can contact SignLive Customer Services from the Community Directory, via the Live Chat function on their website or by email at firstname.lastname@example.org.
For more information about SignLive, please visit www.signlive.co.uk