Covid-19 Private Sector Grant update

Covid-19 – Private Sector Grant update

We continue to respond to coronavirus (COVID 19) and have been able to resume technical inspections.

We would ask for your patience as we work through the significant build-up of property inspections which we were unable to carry out during lockdown.  We are contacting customers to arrange appointments and are open to accepting new applications for grants. 

As a reminder Disabled Facilities Grants must be referred by an applicant’s Occupational Therapist from their local Health and Social Services Trust.  Details of this and the other grants (repair, renovation, replacement and home repair) may be found on our website.

The safety of our customers and team members is a priority.  We will work with you to ensure you feel safe during the visits we arrange to your home.  Our team will carry out a pre-visit assessment, wear PPE and strictly follow social distancing rules.  More information on this can be found in our ‘Frequently Asked Questions’ section below.

Important Information

A contractor is employed by a grant applicant, therefore you should ensure your contractor is maintaining a high standard of health and safety on site and observing Health & Safety regulations; this includes social distancing.

The Questions and Answers below will provide more information; it is also available in PDF format to download and print: Frequently Asked Questions.

Information for applicants

During lockdown our Grants Offices were only able to address emergency cases that met a grant scheme’s criteria.

If you were provided with grant-aid as an emergency case we can now arrange to inspect your property, if applicable, to review work undertaken to date.

The Housing Executive administers grants on behalf of the Department for Communities. 

It will agree the works which can be grant aided, the total grant-aid payable and make payment(s) at the appropriate time to the payees you tell us to.

The Housing Executive is not responsible for contractors; contractors are employed by you. 

Once we receive a referral from your OT or an enquiry about a grant from you, we will contact you by telephone and email. 

During this difficult time to reduce risk and allow more electronic processing we would ask that additional information / documentation which is requested is, where possible, sent to us by email. 

Restrictions on email size

Please note there is a restriction on the size of email which we can receive.  Therefore you must ensure that one email’s total size does not exceed 30MB.  This means you may need to send more than one email. 

If you need to send more than one email it is vital that each email you send contains the same subject title detailing:

  • the grant’s reference number; and

  • each email is marked as 1 of 4;  2 of 4, etc.

Grant Office emails:

Belfast / South East

Council areas:
Belfast City Council | Lisburn City and Castlereagh | Ards and North Down


Council area: Derry City and Strabane

North East

Council areas:

Antrim and Newtownabbey | Mid and East Antrim | Causeway Coast & Glens


Council areas:
Armagh, Banbridge and Craigavon  |  Newry, Mourne and Down

The most well-known webmail providers are Gmail, (formerly known as Hotmail), and Yahoo! Mail.  All of these services are free to use. 

If you need help to set up an email address you can get help from:

  • nidirect – the Government’s website on setting up an email account; or

  • A member of your family or a friend may be able to help you set one up.

We are increasingly moving services online to help process applications quickly and efficiently. 

If you’re having difficulty we’d encourage you to ask for help from family in the first place.  If you decide to do this we will need your permission to communicate with a family member.  You must tell us who you wish to nominate to act as your representative.

You may choose to use the extra support given free of charge by one of the Home Improvement Agencies (Radius / Gable).  Again you will need to confirm in writing we can speak to them about your application.

If you are unable to use any of these options, we will work with you to ensure your application is completed.  Please talk to us on 03448 920 900 (Textphone 18001 03448 920 900) about other options.

DO NOT start work until you have received confirmation in writing by email that you qualify for grant-aid. 

The Housing Executive will not pay for any work started / completed in your house before you have received written permission which will be emailed to you.

If you are shielding, quarantining or are not comfortable yet to have someone inspect your home please tell us.  We will arrange an appointment when it is suitable for you

The Housing Executive will contact you to arrange an appointment to visit and inspect your home for measures which may be grant-aided.

Before the visit takes place we will:

  • Write to you by email to confirm the date

  • Send details of Covid-19 related information

  • Contact you 24-48 hours in advance of our visit to complete a Covid-19 assessment

Before entering your home our Case / Technical Officer will

  • Put on PPE, this includes gloves and a face covering (mask)

  • Sanitise their hands and any equipment to be used

  • Complete a final check that you are content they enter

  • Show you their work pass


We will ask:

  1. Are you willing to let a member of Housing Executive staff into your home?

  2. Have you or a member of your household tested positive for Covid-19 in the last 4 weeks?

  3. Are any members of your household experiencing any symptoms of Covid 19?

  4. Have you or any members of your household recently returned to Northern Ireland?

This link

should be used to find the most up-to-date information about those countries which you can travel from and do not require self-isolation.

The technical assessment may take up to 60 minutes depending on your property’s size, type, location and application needs.

Depending on the application our Technical Officer may need access to all areas / rooms (eg bedrooms, hot press, roof space, boiler/oil tank location) in your property.

When in your home our Technical Officer will:

  • Maintain a social distance

  • Inform you where they will inspect at each step

  • Tell you how they will inspect and what measurements they may need to take

Our Technical Officers would appreciate it if you could

  • Keep the number of people in the house to a minimum

  • Nominate one person to accompany the Officer during the visit – maintaining social distancing

  • Have all internal doors open to keep touching surfaces to a minimum

  • Open gates, doors and windows when asked

  • Keep busy areas (hall / stairs / landing) free of people

Your contractor is obliged to ensure that the site is maintained at a high standard of health and safety throughout the job observing Health & Safety regulations.

This includes implementing social distancing measures.

For more information on COVID-19 and social distancing go to the Public Health Agency

Once the Housing Executive is able to resume technical inspections we will organise one at your property.

At this time our Technical Officer will assess the work and arrange the balance to be released when s/he is satisfied the work has been completed in accordance with the specification for the relevant works and the final necessary documents (eg Building Control Certificate/s) have been received.


Any payments made for work which has not been carried out to the satisfaction of the Housing Executive in accordance with Article 68 (4)(a) [Housing (NI) Order 2003] may be subject to recoupment action by the Housing Executive in accordance with Article 71 of the Housing (NI) Order 2003 if necessary.

Our Technical Officer will assess the works carried out and for which a payment was made to ensure that those works have been completed in accordance with the specification for the relevant works. 

As part of that assessment our Technical Officer will re-measure and where necessary if any change arises due to the re-measurement any payment previously made will be adjusted accordingly to reflect that change.

This will be accounted for when the final balance of the grant payable is due to be released.


Any payments made for work which has not been carried out to the satisfaction of the Housing Executive in accordance with Article 68 (4)(a) [Housing (NI) Order 2003] may be subject to recoupment action by the Housing Executive in accordance with Article 71 of the Housing (NI) Order 2003 if necessary.

If you used the extra support service (Radius / Gable) during the grant application process then be assured we will have told them about these new arrangements.

Contact details for these organisations:

You can read more information about Covid-19 and the Affordable Warmth and Boiler Replacement Schemes

Thank you for your patience and co-operation as we adjust to this new process.

For more information on COVID-19 and social distancing go to the Public Health Agency website:

Types of grants available
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