In order to ensure the safety of our customers and staff during the COVID-19 (coronavirus) outbreak, our public facing offices remain closed. For more information on how to contact us for advice and support, visit our COVID-19 FAQs.
If you're a Housing Executive tenant, find out how you can report a repair.
A urgent repair needs a quick response but is not an emergency. Find out about different types of urgent repairs, and how to report them.
To be treated as an emergency a fault must carry the risk of immediate injury to people or major damage to property. Find out what counts as an emergency repair.
This section has advice on maintaining your home, making repairs, and what to do in an emergency.
More information about routine repairs, and how to report them.
Group Repair Schemes have been restricted and prioritised and no new schemes are being identified at present.
You don’t have to wait for us to carry out your repairs. You can do minor repairs yourself under the tenant self help scheme and we will meet the cost up to a maximum of £200. Find out more about the self-help repair scheme.
The stopcock is a valve for turning the cold water system in your home on and off. Learn where yours is likely to be located and how to use it.
Advice for Housing Executive tenants, private tenants and owner-occupiers on what to do if your home is damaged in civil unrest, severe weather, flooding or other major disasters.
Watch our video to find out how long you may have to wait for different types of repairs.
If you are a secure tenant, who has carried out improvements to your home, you may be able to claim compensation.
A decent home is one which meets modern standards of fitness, structure, energy efficiency and facilities. Learn how we are working hard to bring all homes in Northern Ireland up to standard.
What to do and who to contact in crisis situations such as civil unrest or major flooding. A list of organisations that can help.
Steps you should take if your cold water tank starts to leak. Follow these steps to prevent damage.
Advice on what to do and what actions to take if your water is cut off.
Tips to help prevent your pipes freezing in winter. What to do if a pipe bursts, and how to safely unfreeze a frozen pipe.
Advice for common problems caused by severe weather including: storm damage, fallen trees, flooding,