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COVID-19 (Coronavirus) FAQs

In line with government advice on the management of the coronavirus outbreak, we have made changes in the way we deliver our services. These changes are intended to protect our customers and our staff while continuing to provide key essential services. To help us do this, please use our online services as the first way to contact us. Check out our FAQs for more info.

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Latest News

Housing Executive announces interim response maintenance contracts

Due to the impact of Covid-19 the Housing Executive has implemented a number of interim response maintenance contracts.

RuralHomesNI interview with Sinead Collins

Our two week #RuralHomesNI Twitter and Facebook campaign, in partnership with NIFHA and the Rural Community Network, showcases the role social and affordable housing plays in helping rural communities to thrive, highlights the challenges faced by people living in rural areas, and celebrates the community champions who have made their hamlet or village a better place to live.

Dream Home Competition Ballyronan

We are conducting a rural housing need test in Ballyronan to determine the level of need for social and affordable housing in the area. To promote this we are running a Dream Home art competition for children aged 5-12 from the area.

Our Customer Services Units Still Answering Calls

We have to provide services to our many tenants and customers during Covid-19, initially at a reduced capacity in the early stages of the pandemic.

Get in touch. Report, apply and pay online

In response to Public Health Agency guidelines following the COVID-19 outbreak, we have had to review how we provide our services so we can protect our tenants and customers. This is why we have closed all public facing areas in our offices and suspended staff visits to tenants’ homes. 

Rural Homes NI Blog

Our Director of Regional Services, Siobhan McCauley, explains how our Rural Housing Need Tests supports rural communities across Northern Ireland.

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