How to Contact us

For general enquiries you can contact us by:

Email: information@nihe.gov.uk

Phone: 03448 920 900.

Lines open 8.30am to 5pm Monday to Friday.

Or by writing to us at:

The Housing Centre

2 Adelaide Street

Belfast 

BT2 8PB

The ‘My Housing Executive’ online portal provides services and lets you contact us from the comfort of your home anytime (Housing Executive tenants only).

For advice and assistance call our Portal helpline on 03448 920 910

We continue to prioritise emergency repairs. 

Following government guidance, we have recommenced a phased resumption of our full maintenance service.

We are working through a significant backlog of repair work. We want to reassure you that we are doing everything we can to bring our maintenance service back to normal as soon as possible. 

We will be responding to tenants who have been waiting the longest and have the most urgent repair first. This means that there may be delays in our usual response times. 

Repairs can be reported: 

• Online

• By texting 66644 starting your message with the word “Repair” and remembering to include your address.

• By calling our Repair Line on 03448 920 901 (Lines are open 24 hours for emergency repairs only)

More information on our repairs service can be found on our Frequently Asked Questions page.

If you are currently receiving Housing Benefit, payments will continue as normal during the coronavirus outbreak.

Our website has full information on Housing Benefit.

You can make a claim for Housing Benefit online.

For general Housing Benefit enquiries call 03448 920 902.

Lines open 8.30am to 5pm Monday to Friday.

More information about reporting a change in circumstance or making a new claim can be found on our Frequently Asked Questions page.

Following government guidance, a phased reopening of the public facing areas in our local offices has started.

However, in order to keep our customers and staff safe, access to our offices will be by appointment only.

We will only offer appointments for services that we cannot deliver online or over the phone. This means customers will only be asked to visit one of our local offices if it is absolutely necessary. We will not be accepting walk-ins.

Tenants should call our General Enquiries Line on 03448 920 900 and ask to speak to their Patch Manager to make an appointment.

If a person is homeless or wishes to speak to someone regarding rehousing, they can call our Homelessness Line on 03448 920 908 to speak to a Housing Advisor in their local office.

During normal working hours a referral will be made to one of our Housing Advisors who will conduct a housing solutions interview and homeless assessment and address any temporary accommodation requirements.

We also provide an emergency out-of-hours service, after 5pm, at the weekend and on bank holidays for those who have nowhere safe to stay and require emergency accommodation. 

Use this map to find your nearest office.

We are continuing to provide services in line with our statutory duties, including the assessment of needs and the provision of temporary accommodation. 

If a person is homeless or wishes to speak to someone regarding rehousing, they should ring our Homelessness Line on 03448 920 908 to speak to a Housing Advisor in their local office. 

During normal working hours a referral will be made to one of our Housing Advisors who will conduct a housing solutions interview and homeless assessment and address any temporary accommodation requirements.

We also provide an emergency out-of-hours service after 5pm, at the weekend and on bank holidays, for those who have nowhere safe to stay and require emergency accommodation.

For information regarding research published by the Housing Executive, please contact:

Email: research@nihe.gov.uk

Please note that this is for research related queries only.

We carry out housing research on a wide range of topics. This housing research is vital in helping us to meet our objectives. 

We have a statutory responsibility to regularly examine housing conditions and need, and we may conduct or promote research into any matter relating to any of our functions. We mainly research housing conditions and housing need, but we also research strategic issues relating to the wider housing market (including the owner occupied and private rented sectors) and the level of customer service we offer. 

If our service has fallen below your expectations then we want to know about it. You can make a complaint online.

You can also read more about our Complaints procedure.

Relay UK allows people who are deaf, hearing or speech impaired to access any services that are available on standard telephone systems. The caller needs either a textphone or the Relay UK app to have their call relayed through the Text Relay Service.

A text relay operator will then type or speak exactly what is being communicated between the caller and the hearing person.

The Relay UK app is free to download and can be used on a smartphone, tablet or computer, but callers should check with their network provider about the cost of calls.

Further information on Relay UK and details of how to download the app, is available at:

https://www.relayuk.bt.com/relay-uk-services/relay-uk-app.html

You can use these phone numbers to contact the Housing Executive using Relay UK:

General enquiries: 18001 03448 920 900

Repairs: 18001 03448 920 901

Housing Benefit: 18001 03448 920 902

To use:

1. Dial the number for the service you require.

You’ll see 'Relay UK ring ring' on your textphone screen. If your call is answered, you’ll see:

1. 'Relay UK Answered, please wait for connection'
2. 'Relay UK Waiting for a free relay assistant'
3. 'Connected to Relay, please wait'

The Relay Assistant won’t come on the call if it’s not answered.

2. Type your conversation

Once you're connected, you can type or speak your conversation. The Relay Assistant will type back anything the hearing person says.

3. Enjoy your chat

The conversation will carry on this way until one of you ends the call.