Getting in touch with us on New Year’s Day

Happy New year from NIHE

Our offices are closed on the 1st January, however we are still here if you need us in an emergency.

Emergency repairs
An emergency repair is where there is a risk to life or property such as a gas leak, no electrical or heating supply, or a burst water pipe.

To report an emergency repair ring our 24/7 Repair Line on 03448 920 901.

Find out more about our repairs service here
Emergency out-of-hours homelessness services
We provide an emergency out-of-hours service for those who have nowhere safe to stay and require emergency accommodation.

If you find yourself in an emergency, you can speak to one of our Housing Advisors by ringing our Homelessness Line on 03448 920 908.

More information on our homelessness services can be found here
Our online services
You can report, apply and pay online on our website. To find out more about our online services click here

If you are one of our tenants you can also access a range of services and send web messages to our staff, which will be picked up after the Christmas break, on our tenant portal.

To find out how to register for My Housing Executive, our tenant portal, click here
Impact of COVID-19 (Coronavirus) on our services
Throughout the coronavirus pandemic we have followed advice from the Health and Safety Executive to ensure we keep our tenants safe. 

To keep up to date on how we are working during the pandemic visit the COVID-19 FAQs section of our website.

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