Following guidance from the NI Executive we will begin a phased reopening of the public facing areas in our local offices from Monday 20th July.
However in order to keep our tenants and staff safe access to our offices will be by appointment only.
We will only offer appointments for services that we cannot deliver online or over the phone. This means you will only be asked to visit one of our local offices if it is absolutely necessary and we will not be accepting walk ins.
If you are one of our tenants and would like to make an appointment you should ring our General Enquiries Line on 03448 920 900 and ask to speak to your Patch Manager. If you are not sure who your Patch Manager is please provide us with your name and address details so we can put you in touch with them.
If you are homeless or wish to speak to someone regarding rehousing you should ring our General Enquiries Line on 03448 920 900 and ask to speak to a Housing Advisor in your local office.
If your Patch Manager or Housing Advisor is unable to help you over the phone or online they will make an appointment for you to come in to speak to a member of our staff. Please note only the below offices will be providing limited appointments:
- Belfast May Street
- Strangford House Newtownards
- Waterloo Derry-Londonderry
We have also taken steps to keep you safe if you have to visit one of our offices. To learn more about this and the services we are delivering online please visit the COVID-19 FAQs section of our website.