If you, or someone in your household, has a disability and lives one of our homes we will assess any heating changes you may need.
To apply for a change of heating please follow the steps below:
Step 1: Initial enquiry
You will need to contact your local district office to request a change of heating.
Step 2: Initial checks
The district office staff will carry out some checks to ensure that you live in the property and that you have not applied to buy your home or for a transfer. They will also check what heating system is in the property and whether or not it is included in a heating replacement programme.
If your home has been included in a heating replacement programme, you will be advised of the start date.
Step 3: Heating evaluation form
The district office staff will send you a heating evaluation form. This form must be completed and returned to your local Housing Executive district office. This form will then be checked before being sent to the area welfare officer.
Download a heating evaluation form
Step 4: Client need assessment
Our area welfare officer will check your change of heating request against the following criteria:
You must usually be over 18 years of age.
You must have a permanent and severe disability and problems using the heating system.
This may involve a home visit from the area welfare officer.
Step 5: Priority of case
If you meet the criteria and have been approved by the area welfare officer, your case will be given a priority rating.
You will be told of the priority of your case by letter. The categories are listed below:
The person with a disability has an able-bodied person at home for most of the day.
The person with a disability does not have an able-bodied person at home for most of the day.
The person with a disability does not have an able-bodied person at home for most of the day and is:
Unable to be released from hospital, residential care or will have to go into care until heating is changed and/or;
Is at risk, creating danger to themselves or others unless the heating is changed to a non-manual system.
Urgent cases will be dealt with on an individual basis as quickly as possible.
You will be told when the work to fit your new heating system will start.