Customer charter

Our customer charter

The customer charter incorporates the service we provide to all our customers, including private tenants and owner occupiers.

The charter aims to reflect how we treat customers in the office, by telephone and in writing. It also refers to our complaints procedure.

You can download:

  • the Customer Charter  
  • Your Rights & Responsibilities
  • the General Conditions of Tenancy   

It makes up part of an information pack which includes “Your Rights and Responsibilities” and “General Conditions of Tenancy”.

In the pack you'll find information on:

  • your rights and obligations
  • finance
  • moving home
  • what to do in an emergency
  • what to expect in relation to tenant consultation

Rent scheme
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