Following guidance from the Department of Health, we have now recommenced a phased resumption of our full maintenance service. Due to the coronavirus outbreak we will be working through a significant backlog of repair work. Please visit our FAQs for further information.
What is a routine repair?
If a repair is not classified as emergency or urgent then it is a routine repair and will usually be completed within four weeks.
The exception to this is where we already have a planned programme of maintenance that will include your repair. Your district office will advise you of this.
Examples of routine repairs are:
cleaning or repairing gutters or downpipes
easing or re-fitting doors or window-sashes
repairs to floors or floor tiling
repairs to internal or external doors or frames
chimney pots, stacks, cowls or caps
roof tiles or lead flashings
fire hearths, surrounds and side tiles
working kitchen fittings and work tops
How to report a routine repair
Phone us: 03448 920 901
Text us: you can text your repair to 66644 starting your message with the word “Repair” and remembering to include your address.
Did you know that you can request and track a repair on the My Housing Executive portal?
My Housing Executive allows you to access information about your tenancy and contact us securely 24 hours a day.