Routine repairs

Following guidance from the Department of Health, we have now recommenced a phased resumption of our full maintenance service. Due to the coronavirus outbreak we will be working through a significant backlog of repair work. Please visit our FAQs for further information.‚Äč

What is a routine repair?

If a repair is not classified as emergency or urgent then it is a routine repair and will usually be completed within four weeks.

The exception to this is where we already have a planned programme of maintenance that will include your repair. Your district office will advise you of this.

Examples of routine repairs are:

  • cleaning or repairing gutters or downpipes

  • easing or re-fitting doors or window-sashes

  • plasterwork repairs

  • repairs to floors or floor tiling

  • repairs to internal or external doors or frames

  • chimney pots, stacks, cowls or caps

  • roof tiles or lead flashings

  • fire hearths, surrounds and side tiles

  • working kitchen fittings and work tops

How to report a routine repair

Report a repair online

Phone us: 03448 920 901

Text us: you can text your repair to 66644 starting your message with the word “Repair” and remembering to include your address.

My Housing ~executive logo

Did you know that you can request and track a repair on the My Housing Executive portal?

My Housing Executive allows you to access information about your tenancy and contact us securely 24 hours a day.

Register now

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Self help repairs
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