In order to ensure the safety of our customers and staff during the COVID-19 (coronavirus) outbreak, our public facing offices remain closed. For more information on how to contact us for advice and support, visit our COVID-19 FAQs.
Advice about what to do if you're struggling to pay your rent, or if you're in arrears.
Find out about social sector size criteria, also commonly known as the 'bedroom tax', and how it might affect you.
There is support for people in Northern Ireland affected by welfare changes to reduce the impact.
Pets are great additions to the family but they need a lot of attention and care. There may also be specific rules in your tenancy agreement about keeping pets.
Housing costs for a property rented from the Housing Executive include payments for rent and rates which we charge weekly. For those claiming Universal Credit there will be separate claims for help to pay your rent and rates.
Learn about the general conditions of your tenancy, and your rights and responsibilities as a tenant.
If your circumstances change you should inform us straight away as it may affect the amount of Housing Benefit you are entitled to. This page details the changes you should tell us about and how to contact us.
Find out how to make sure the contents of your home are insured, and how to get a TV licence if you need one.
Find out what you need to do if you decide to end your Housing Executive tenancy.
People on low incomes, including pensioners, may receive a reduction in their rates through the Rate Relief Scheme. This page gives more information about paying your rates.
If you buy a flat or maisonette from us, you will have to pay a charge to cover the services that we provide.
Information and services for Housing Executive tenants.
Tips on how to avoid getting into debt and where to get advice on managing your money.
The customer charter incorporates the service we provide to all our customers, including private tenants and owner occupiers. You can read all about our customer charter on this page.
Legal responsibility for Houses in Multiple Occupation (HMO) regulation was transferred from the Housing Executive to local Councils on 1st April 2019. This page has contact details for Belfast City Council HMO unit.
A decent home is one which meets modern standards of fitness, structure, energy efficiency and facilities. Learn how we are working hard to bring all homes in Northern Ireland up to standard.
Heavy persistent rain is expected to affect parts of Northern Ireland through Friday evening and into Saturday morning.